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| How can I get an estimate? |
| 1. You can contact us over the phone or via e-mail. 2. Provide us with a description of the design, type of metal, and type of gems if needed. 3. In most cases, during normal business hours, we will contact you within an hour with an estimate. Click here for your estimate. |
| What is the process of making a custom order? |
| 1. Within 24 hours of receiving your order we will show you 3D images of the design for your approval. 2. After the design is approved, a wax model of the design is created (usually within 24 hours). 3. After the wax is created, it is ready for casting and the final steps of production. Click here to place your custom order. |
| What are the payment terms? |
| Payment is due upon receipt. This means that when you receive your order, as long as you happy and there is no further work needed, payment is due immediately. We do not offer 30 day terms. Thank you for understanding. |
| How can we help you save money? |
| 1. Because our orders are "Due Upon Receipt" instead of 30-60 days, we are able to pass the savings onto our customers. 2. When you customize your order, you can lower your cost by having more control over the size, number, and quality of the diamonds, as well as the type and weight of metal used. 3. If any time in the future you would like to remake the same ring, your cost will be lower. This is because the design is saved on our computer, confidentially. 4. For our customers interested in diamonds, we have direct connections with diamond importers in Israel and Los Angeles which allow us to provide you with the diamonds at very competitive prices. Shahar Dahari, the owner of Cecilia I.L.U., has many years of experience with diamonds as a former diamond cutter, gemologist and rough diamond designer. His experience and connections can save you time and money. 5. To make sure your satisfaction when it comes to diamonds, we carry 50x magnification microscope camera which takes high quality pictures of your diamonds so you will be able to inspect the cut, proportions, matching pairs, and clarity. Click here to see a sample of microscopic image. |
| How can Cecilia I.L.U offer such great prices without compromising quality? |
| When you buy jewelry from a designer line you are paying more because designers tend to have higher markups as a result of their high advertising expenses. |
| Is porosity a problem with your castings? |
| We use the latest T66 Model by Solidscape and the highest quality blue wax that is available which virtually eliminates all porosity. |
| What do I look for when shopping for a custom jewelry designer and manufacturer? |
| These are the questions you should ask: 1) How long does it take to complete a computerized design? 2) What is the cost per design including the creation of wax model? 3) How long will it take to cast, set and finish a job with an average amount of detail? 4) If I need to cancel a design you have already made for me, am I obligated to pay? If yes, then how much? (Cecilia I.L.U does not charge a cancellation fee) 5) If I need to make the exact same design in the future, what will I be charged? 6) I have someone who can create the wax for me. I just need the CD with the design file so I can create the wax myself. Will you charge me for the CD/file? 7) If I need to make the exact same design with a minor change, will you give me a break on the price? Click here to get the answers to these questions from Cecilia ILU |